It’s just one of many caring stories being highlighted by South Western Sydney Local Health District as it celebrated Patient Experience Week (April 26-30) to honour everyone involved in patient care.
Patient experience is more than providing great medical care, it’s about supporting patients’ individual needs, including providing comfort and emotional support.
Hospital General Manager Peter Rophail says a positive patient experience is not just something they focus on this week.
“It is something we are passionate about every day and every week of the year,” he said “There is clear evidence that a positive experience of care leads to better outcomes for our patients, their families and the community.”
District Chief Executive Amanda Larkin says everyone in the organisation plays an important part in delivering safe, high-quality care.
“Patient Experience Week is a fantastic time for us to recognise the outstanding work,” she said.
Celebrate patient care
WHEN Kaisar Habib brought his then eight-month-old son Tahseen to Bankstown-Lidcombe Hospital in October last year, it was one of the toughest times in his life, but staff treated them like “family” and provided wonderful care.
“We are so grateful to all the staff members who helped us during that difficult time,” Mr Habib said.
“Due to Covid-19, our family members weren’t allowed to go inside, however each of the staff members treated us like family.”
Little Tahseen arrived at hospital experiencing breathing difficulties due to a viral illness and stopped breathing soon after.
The care provided to Tahseen helped him make a full recovery, while the care and empathy shown to his family helped them through a very difficult time.
