Noise issue at hospital


WSLHD Patient and Carer Experience manager Kay de Ridder and Westmead Hospital consumer representative, Erron Palmer at the December launch of the My Experience Matters survey and feedback platform.

Story appeared in: Review | February 20th, 2017



NOISE has been identified as a potential issue at Auburn Hospital in a early responses to a new real-time digital survey platform.
Allowing patients to provide their feedback via hospital iPad or online, the Western Sydney Local Health District (WSLHD) launched the 'My Experience Matters' program at the Hospital in December.
WSLHD Patient and Carer Experience acting manager Wendy Cain said that to date, nearly 40 responses had been received, with 88 per cent from patients and the remainder by family or carers.
She said some patients identified noise as a problem, and it would be explored with hospital staff to see where it could be improved.
"Of those who completed the survey, 98 per cent said they were treated with dignity or respect all or most of the time, while 88 per cent said they were likely to recommend Auburn Hospital to family and friends," she said.
"The survey takes just three minutes to complete and all responses are anonymous. We want to know what matters to people so we can improve our services."



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Publication: Review | Section: News | Author: Kim Palmer | Story ID: 125381 | Viewcount: 7837

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